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← Back to main site What can we help you with? Enter your question below to search the help desk... Article suggestions Featured articles 5 articles Coronavirus (COVID-19) - Staying safe and connected Why should I pay to use Christian Connection? What is Video Chat and how can I use it? What's the icon with the tick in a heart? Something isn't working! The Christian Connection Service 11 articles Coronavirus (COVID-19) - Staying safe and connected Why should I pay to use Christian Connection? How is Christian Connection different? Disappointed? Which countries are you in? Can I contact someone in another country? What happens when I press the heart icon? ♡ How do we define “Christian”? View all articles in “The Christian Connection Service” Logging On 5 articles I forgot my password Why do I sometimes need an access code to log in? How do I use Private Browsing or Incognito Mode? How do I confirm my email address? I can't log in, or I don't have access to my registered email address Your Profile & Photos 16 articles How do I stop other members seeing when I've viewed their profile? How do I hide my profile to make it invisible? How can I stop a member from appearing in my searches? How do I unblock/unhide member? Do I have to answer all the profile questions? Why have a photograph? How do I use the Advanced Search Options? Photo Tips View all articles in “Your Profile & Photos” Membership & Subscriptions 12 articles How much does it cost to join Christian Connection? How can I cancel my full subscription membership? How do I close my account? Can I get a refund? In what circumstances could membership be refused or cancelled? What happens to my membership after it expires? When does my membership expire? Why have I been charged again? View all articles in “Membership & Subscriptions” Messages 20 articles How do I stop getting email notifications? What is a Wave? Why didn't I receive a new message notification? Why has no one replied to my messages? Where's my new message? Why do I get "New message" notification email after my membership has expired? Where is the "Seen at" time on messages? Why are emails to my BT email address undeliverable? View all articles in “Messages” Christian Connection App 2 articles How can I cancel my App Store Subscription? Where can I download the Christian Connection App? Discussion Boards 4 articles What can I do on the Discussion Boards? Why can't I start a new topic or post on the boards? How do I start a new topic? How do I view board posts from a particular member? Events 4 articles What are Meetups? Where are events held? How can I set up an Online Meetup? What events do you run? Privacy, Safety & Security 7 articles What can I do to protect my privacy and security on Christian Connection? How am I protected from people who may try to misuse this website? Can I block a member? Safety Online and Offline with Christian Connection Meeting up - Safety advice for dating Why is the Christian Connection site being blocked? How can I set up online parental controls?...